Ĭurrently, iLocker smart locker model has been implemented at 20 points in Hanoi and Ho Chi Minh City. In addition to smart lockers, users can receive goods at Collection points such as convenience stores, clothing stores, pharmacies. This is an initiative announced by Lazada in Vietnam from the end of 2019 to increase the convenience of users through a variety of payment and receiving methods. It is not until the outbreak of Covid-19 that this delivery model appears. In this way, users can choose their own time and place of pick-up so that it is convenient with a personal schedule, without having to worry about the possibility of infection through contact with people. When the goods return to the cabinet, the platform will send a notification to customers through two methods: sending a message to the registered phone number, accompanied by an OTP code or sending a QR code to the registered email address, the Buyer can use the OTP code or QR code to open the smart locker and receive the goods. Customers can choose to pay in advance via bank card or via e-wallet. After having information about the receiving address, Lazada will suggest the nearest iLogic SmartBox smart lockers for buyers to choose from. To use this method of receiving goods, buyers can choose to shop for goods on the genuine LazMall or Lazada Department Store system, and enter the receiving address. Lazada is the only e-commerce platform in Vietnam that currently deploys automatic delivery services through smart lockers. Innovative solutions are highly appreciated when applying modern technology to logisics, helping customers actively receive goods without contact at close distance from delivery staff or sellers. Lazada is the first e-commerce platform in Vietnam to deploy automatic delivery service through smart lockers. Lazada pioneered the implementation of a contactless delivery model, helping users feel secure to make purchases at home during the Covid-19 epidemic.
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